Subprocessors

Last updated: March 25, 2026

Clad Labs, Inc. (“Clad Labs,” “Clad,” “we,” “us,” or “our”) may use the following subprocessors and service providers to help deliver, host, support, and improve the Clad Services.

This list may be updated from time to time as our business and product evolve. Where required by applicable law or contract, we will provide notice of material changes to subprocessors.

Current subprocessors and service providers

Provider
Purpose
Categories of data
Supabase
Managed database, authentication, and realtime infrastructure
Customer workspace data, account data, authentication data, application data, metadata
Anthropic
AI-assisted features such as triage, grouping, draft responses, search, and automation
Prompts, message content, ticket content, knowledge base content, metadata, related context submitted for AI processing
Slack
Customer-enabled messaging integration
Messages, threads, channel metadata, user identifiers, integration metadata
Google
Customer-enabled integrations such as Gmail, Calendar, and OAuth
Email content and metadata, calendar data, authentication and integration metadata
Resend
Transactional email delivery
Notification content, recipient email addresses, delivery metadata
PostHog
Product analytics and usage analytics
Usage events, account/workspace metadata, device/browser metadata, limited diagnostic data
Telegram
Optional customer-enabled messaging integration
Message content, user identifiers, metadata, integration data

Notes

Customer-enabled integrations

Some subprocessors are only engaged when a customer enables the relevant integration or feature.

Data minimization

We aim to disclose only the information reasonably necessary for the relevant provider to perform its function.

Additional providers

We may also engage:

  • Hosting and infrastructure vendors
  • Security and fraud prevention vendors
  • Customer support and communication vendors
  • Professional advisors or contractors subject to confidentiality obligations

Questions

If you have questions about our subprocessors, contact support@useclad.ai.

See also: Terms of Service · Privacy Policy