Support that resolves itself.
The investigation layer between your support team and engineering.
Messy customer
threads in.
From Slack, Discord, Teams, and email into one focused line of investigation.
Evidence-backed
handoffs out.
Root cause, evidence, a ready-to-file ticket. Context, not chaos.
Trusted by fast-moving teams
TraceRoot
TraceRootThe problem
Your team is world-class. Their tooling holds them back.
Context vanishes at every handoff. Knowledge stays locked in people's heads. Your stack is powerful, but no one tool connects the dots. That's the gap Clad fills.
01 — Triage
Every thread, sorted in seconds.
Severity, category, and owner decided the moment a message lands, before anyone opens a tab.
02 — Investigate
Root cause, not guesswork.
Analytics, backend data, and past incidents pulled at once, traced back to the deploy that broke it.
03 — Resolve
You approve. Clad executes.
A ready-to-file ticket with root cause, fix, and full context. Every resolution feeds the knowledge base.
From the teams running it
“We dropped Intercom for Clad. Tickets show up with the root cause traced and a draft ready to send. Our queue basically clears itself now.”
Jun Kim
Co-founder & CEO · Aside
You have the final say
Every reply Clad writes starts as a draft.
Every draft carries the evidence behind it.
Nothing reaches a customer until you approve it.
The AI does the work. You keep the final word.
Integrations
Plugs into the tools you already use.
Conversations, analytics, backend data, and ticketing, wired together and moving as one. Hover a tool to see its role, click to explore the toolkit.
