See every step. Control every action.
From triage to resolution — how Clad handles issues end-to-end, and where you stay in the loop.
Instant Triage
Every ticket classified, prioritized, and routed the moment it lands. Full context — message, account, history — assembled without a single click.
- Instant classification and routing
- P1-P4 severity detection
- Engineering vs. support path split
- 24/7 coverage — zero triage backlog
Root-Cause Investigation
Clad pulls evidence from analytics, backend data, and past incidents at the same time. Issues traced to code changes — not guesswork.
- Cross-source evidence correlation
- PostHog + Supabase deep dives
- Prior incident matching
- Developer-ready handoffs with full context
PostHog
500 errors spiked 14x at 09:12 UTC, correlated with deploy #4821.
Supabase
342 rows in stripe_webhooks with status='timeout' since 09:12.
Knowledge Base
Matched prior incident from January — webhook URL overwrite during migration.
Propose, Then Execute
Replies, tickets, and knowledge updates start as drafts. You see the rationale, review the evidence, and approve with one click.
- Draft-first by default
- Full evidence and rationale
- One-click approve or edit
- Configurable autonomy levels
Title
[P1] Stripe webhook endpoint overwritten by deploy #4821
Root cause
Deploy #4821 replaced production Stripe webhook URL with staging endpoint. Payment confirmations timing out since 09:12 UTC.
Proposed fix
Revert webhook URL, replay failed webhooks, add URL to env config lock.
Memory That Compounds
Every resolution feeds the knowledge base. The next similar issue is answered from memory — faster, sharper, no re-investigation needed.
- Auto-detect resolution signals
- Issue + process + solution storage
- Reusable across future tickets
- Learns and improves continuously
Works with what you already use.
No migration, no replacement. One layer that connects your entire stack.
Slack
Ingest customer conversations and threads
Pylon
Unified conversation tracking and resolution
Inbound support email ingestion
PostHog
Product analytics, events, and session replay
Supabase
Backend queries, user data, and debugging
Linear
Engineering ticket creation and management